We require all goods that are delivered to you damaged to be reported within 7 days of delivery. You can submit for a credit by completing our Refund or Credit Form. You will be required to submit the Sales Order (SO) or your Purchase Order (PO) number as well as the product code, image of the fault and a general description. If it is a clear fault we will process this for you and send confirmation to the email that you have used when submitting the form. We no longer accept credit requests by email as form submissions go direct to our accounts team and it speeds up the process for you. 

If it is a faulty product and is within the manufacturer guarantee period (1 year) then you can request a credit by completing our Refund or Credit Form . If the fault has come about due to improper use or failure to follow the manufacturers instructions, we will not be able to offer a credit. Please note we will not credit for goods damaged in shipment to your customer and you should make a claim with your carrier.

Unfortunately we are not able to send single products so we would have to process a credit for you. You can contact your sales agent who can issue you with a one time discount code to use on our consumer website. 

Once the Refund or Credit Form has been completed we aim to turn around credits within 3 working days. It may take longer if we require further details.

Unfortunately we are not able to apply credits for use on the wholesale website. If you have used the website to make payment, we would be happy to process a refund through the website for you and you can then place another order.