Wholesale Returns Policy

Barista & Co Coffee is committed to providing all of our customers with products of excellent quality and we always want to understand any problems that you may find. It is for this reason that we may ask for photographic evidence and details of any faults. In some cases we may request the items to be returned for us to review. If this is the case you will receive a link to a prepaid returns label so they can be sent back through Royal Mail (UK only). On receipt of the goods we will process your returns request within 72 hours. 

We do not offer sale or return on wholesale purchases. 

Create Return Label                           Print Returns Form

For UK Returns:

1. Please print the returns form and fill in the required information.

2. Ensure your items are sealed in a secure box with the returns form enclosed.

3. Create your free royal mail return label. Print and place clearly on the front of your parcel.

4. Take your parcel to your nearest post office or include with your Royal Mail collection.

For International Returns:

1. Please print the returns form and fill in the required information.

2. Ensure your items are sealed in a secure box with the returns form enclosed.

3. Take your parcel to your nearest postal service. Be sure to request a proof of postage receipt in case of any accidental loss. Unfortunately, we are unable to offer free international returns at this time.

If the original box is larger than 61cm (L) x 46cm (W) x 46cm (D) fall outside the Royal Mail restrictions and Barista & Co Customer Service will reimburse you for any additional return charges.

We will process refunds and exchanges within 72 hours of receipt, this may vary during busy periods. You will receive an email confirmation from us only once your request has been completed.

For more information on processing time for returns, exchanges and refunds please contact Barista & Co Customer Service. We're available Monday - Thursday: 09:00-17:30 & Friday: 08.30-16:30 to assist you with your query. Email: sales@baristaandco.com Call: 01202 619 500 or get in touch via live chat.